Terms of service

TERMS & CONDITIONS OF SALE

Gutter Vacuum Systems Ltd

Business-to-Business Sales Only

Last updated: September 2026

1. Important - Business Customers Only

Gutter Vacuum Systems Ltd supplies professional gutter cleaning, exterior cleaning and associated equipment for business, trade and professional use.

By placing an order with Gutter Vacuum Systems Ltd, you confirm that you are acting in the course of a business, trade, craft or profession and that the Goods are being purchased wholly or mainly for business purposes and not for personal consumer use.

These Terms & Conditions apply to business-to-business transactions only.

If you are purchasing goods wholly or mainly for personal use outside your business, trade, craft or profession, you should not place an order through this website.

By submitting an order, you confirm that:

  • you are purchasing the Goods for business, trade or professional purposes;

  • you have authority to enter into the Contract, either on your own behalf or on behalf of the business or organisation named in the order; and

  • you agree to these Terms & Conditions and our applicable policies.

If you place an order on behalf of a company, partnership or other organisation, you confirm that you have authority to bind that organisation to these Terms.

2. About Us

In these Terms:

“GVS”, “we”, “us” and “our” means Gutter Vacuum Systems Ltd.

“Business Customer”, “Customer”, “you” and “your” means the sole trader, partnership, company, organisation or other business purchasing Goods from us in the course of a business, trade, craft or profession.

“Goods” means any products, equipment, machinery, parts, accessories or other goods supplied or to be supplied by us.

“Contract” means the contract between GVS and the Customer for the sale and purchase of Goods.

“Website” means www.guttervacuumsystems.co.uk.

3. Application of These Terms

These Terms apply to all orders placed through our Website and, unless otherwise agreed by us in writing, to other orders placed directly with GVS.

These Terms, together with any quotation, order confirmation and applicable policies expressly incorporated into the Contract, form the agreement between GVS and the Customer.

Any terms or conditions submitted or proposed by the Customer will not apply unless expressly accepted by GVS in writing.

If there is any conflict between these Terms and specific terms agreed by GVS in writing for a particular order, the specifically agreed terms will take precedence for that order.

4. Orders and Formation of Contract

Products displayed on our Website constitute an invitation to place an order and do not constitute an offer by GVS to sell.

When you submit an order, you are offering to purchase the Goods subject to these Terms.

An automated acknowledgement that we have received your order does not necessarily mean that we have accepted it.

A Contract is formed when we accept your order, which may be confirmed by an order confirmation, dispatch confirmation or by dispatching the Goods.

We reserve the right to decline or cancel an order before acceptance, including where:

  • a product is unavailable;

  • there has been a pricing or description error;

  • payment cannot be authorised;

  • we reasonably suspect fraud or misuse;

  • delivery cannot reasonably be completed; or

  • we reasonably believe the purchase is not being made on a business-to-business basis.

If payment has already been taken for an order that we subsequently decline, we will refund the relevant amount.

5. Product Information

We take reasonable care to ensure that product descriptions, specifications, photographs and other information on our Website are accurate.

Photographs and illustrations are intended to provide a reasonable representation of the Goods. Minor differences in appearance, packaging, components or specification may occur.

Manufacturers may update specifications or components from time to time.

Where a particular specification, dimension, feature or compatibility requirement is essential to your intended use, you should confirm this with GVS before placing your order.

The Customer is responsible for ensuring that the Goods selected are suitable for its intended business use, except where the Customer has expressly made a particular purpose known to GVS and has reasonably relied upon our skill or judgement in accordance with applicable law.

6. Prices and VAT

Prices will be displayed on the Website or stated in our quotation or order confirmation.

Unless expressly stated otherwise, prices exclude delivery charges and any other applicable charges.

VAT will be applied where applicable at the prevailing rate.

The total amount payable will be shown during checkout or otherwise confirmed before the order is completed.

We may change prices at any time, but changes will not normally affect an order that we have already accepted.

If a genuine pricing error is identified before dispatch, we may contact you to give you the opportunity to proceed at the correct price or cancel the affected order.

7. Payment

Payment must be made using one of the payment methods made available by GVS.

Unless credit terms have been expressly agreed by us in writing, payment is required in full before Goods are dispatched.

Where GVS has agreed credit terms, payment must be made by the agreed due date.

For qualifying late commercial payments, GVS reserves the right to claim statutory interest, compensation and reasonable recovery costs to the extent permitted by applicable law.

8. Delivery

Delivery dates and times are estimates unless GVS expressly agrees otherwise in writing.

We will take reasonable steps to deliver within the estimated timeframe but will not be responsible for reasonable delays caused by events outside our control.

The Customer must provide complete and accurate delivery information and ensure that somebody is available to receive Goods where required.

Additional delivery charges arising from incorrect delivery information, failed delivery attempts or other circumstances caused by the Customer may be charged to the Customer.

The Customer should inspect the packaging and Goods as soon as reasonably practicable following delivery.

9. Risk and Ownership

Risk in the Goods passes to the Customer upon delivery, unless otherwise agreed in writing.

Ownership of the Goods will not pass to the Customer until GVS has received payment in full for the Goods and all other sums due in respect of the relevant Contract.

Until ownership has passed, the Customer must take reasonable care of the Goods and must not intentionally dispose of or encumber them in a manner inconsistent with GVS's ownership rights.

10. Damaged, Missing or Incorrect Deliveries

Customers should inspect Goods promptly following delivery.

If Goods arrive visibly damaged, an incorrect item has been supplied or items appear to be missing, please notify GVS within 7 days of delivery wherever reasonably possible.

You should provide:

  • your order number;

  • details of the problem;

  • photographs of damaged Goods and packaging where appropriate; and

  • details of missing or incorrectly supplied items.

Please retain the Goods and packaging until GVS has provided instructions.

Where GVS is responsible for an incorrect, damaged or incomplete delivery, we will determine the appropriate remedy, which may include replacement, collection, repair, credit or refund, subject to the Contract and applicable law.

11. Unwanted Goods and Change-of-Mind Returns

Because sales made under these Terms are business-to-business transactions, GVS does not provide an automatic right to return Goods because the Customer has changed its mind or no longer requires them.

GVS may, at its discretion, agree to accept an unwanted item for return.

Requests to return unwanted Goods must be made within 7 days of delivery.

Goods must not be returned without prior authorisation from GVS.

Where GVS agrees to accept an unwanted return:

  • the Goods must be unused and in a resaleable condition;

  • the Goods must be complete with all supplied components and accessories;

  • original packaging should be included where applicable;

  • the Customer is responsible for return carriage;

  • the Customer remains responsible for the Goods until received by GVS; and

  • an applicable restocking or handling charge may be deducted from the refund where this has been disclosed and agreed as part of the return authorisation.

A £25 restocking charge may apply to larger items or orders, where notified to the Customer before the return is authorised.

Acceptance of one discretionary return does not create an ongoing right to return unwanted Goods.

Please see our Refund & Returns Policy for further details.

12. Faulty Goods

If you believe Goods are faulty, contact GVS before returning them.

Please provide your order number, a description of the fault and photographs or video where appropriate.

We may ask you to undertake reasonable troubleshooting or diagnostic checks.

Where appropriate, we may require the Goods or affected component to be returned for inspection.

Where Goods are confirmed to be faulty and GVS is responsible under the Contract, applicable warranty or applicable law, we will provide an appropriate remedy, which may include repair, replacement, credit or refund.

Nothing in these Terms excludes or restricts any liability that cannot lawfully be excluded or restricted.

13. Warranty

Goods may be supplied with a GVS or manufacturer's warranty. Warranty periods and conditions may vary depending on the product.

Any applicable warranty is subject to its stated terms.

Unless otherwise expressly stated, warranty cover does not include:

  • normal wear and tear;

  • consumable components;

  • damage caused by misuse, abuse or neglect;

  • accidental damage;

  • use outside the intended operating conditions;

  • incorrect installation, assembly, operation or maintenance;

  • failure to follow supplied instructions;

  • unauthorised alteration, modification or repair; or

  • damage caused by incompatible equipment, accessories or substances not approved for use with the Goods.

We may require photographs, videos, diagnostic information, serial numbers or return of the Goods or component before determining a warranty claim.

Where a manufacturer's warranty applies, GVS may liaise with the manufacturer or direct the Customer to an authorised warranty process where appropriate.

14. Spare Parts and Consumables

Certain components are consumable or subject to wear through normal commercial use.

The expected life of consumable or wear components will depend upon usage, operating conditions, maintenance and other factors.

Replacement of a component because it has reached the end of its normal service life does not necessarily constitute a product defect.

Customers are responsible for carrying out appropriate maintenance and replacing consumable or wear components when required.

15. Customer Responsibilities and Safe Use

The Customer is responsible for ensuring that:

  • Goods are used for their intended purpose;

  • operators are suitably trained and competent;

  • all supplied instructions and safety information are followed;

  • appropriate risk assessments and working procedures are used;

  • Goods are inspected and maintained appropriately;

  • appropriate personal protective equipment is used where required; and

  • all applicable health and safety legislation and workplace requirements are followed.

GVS is not responsible for losses caused by misuse, unsafe operation, inadequate maintenance or use contrary to supplied instructions, except to the extent that liability cannot lawfully be excluded.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • any other liability that cannot lawfully be excluded or restricted.

Subject to the above and to applicable law, GVS will not be liable for indirect or consequential loss arising from the Contract.

To the extent permitted by law, GVS will not be liable for loss of profit, loss of revenue, loss of business, loss of contracts, loss of anticipated savings, loss of goodwill or business interruption arising from or connected with the Contract.

Subject to any liability that cannot lawfully be limited, GVS's total aggregate liability arising out of or in connection with a Contract will not exceed the total price paid or payable by the Customer for the Goods giving rise to the claim.

Any limitation or exclusion of liability in these Terms applies only to the extent that it is lawful and reasonable.

17. Events Outside Our Control

GVS will not be responsible for delay or failure to perform its obligations where caused by circumstances outside its reasonable control.

Such circumstances may include severe weather, fire, flood, industrial disputes, transport disruption, interruption of utilities or communications, acts or restrictions of government, supply-chain disruption or failure of third-party carriers or suppliers beyond our reasonable control.

Where such an event occurs, we will take reasonable steps to minimise its effect.

18. Intellectual Property

All intellectual property rights in GVS branding, photographs, videos, product descriptions, manuals, graphics, Website content and other materials produced by or for GVS remain the property of GVS or the relevant rights holder.

Nothing in a Contract transfers intellectual property rights to the Customer unless expressly agreed in writing.

19. Data Protection

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Please refer to our Privacy Policy for information about how we collect, use, store and protect personal information.

20. Website Use

You must not misuse the Website, attempt to interfere with its operation or use it for unlawful purposes.

Product information and Website content may be updated without notice.

Links to third-party websites may be provided for convenience. GVS is not responsible for the content or availability of third-party websites.

21. Cancellation by GVS

We may cancel or suspend an order or Contract where:

  • payment is overdue;

  • the Customer materially breaches the Contract;

  • we reasonably suspect fraud;

  • fulfilment becomes unlawful;

  • Goods become unavailable before dispatch; or

  • circumstances outside our reasonable control make fulfilment impossible or commercially impracticable.

Where appropriate, we will refund amounts paid for Goods that will not be supplied, subject to any lawful rights of set-off or deduction.

22. Notices and Communications

We may communicate with you using the email address, telephone number, postal address or other contact information supplied with your order or business account.

You are responsible for ensuring that the contact information supplied to GVS is accurate and kept up to date.

23. No Waiver

If GVS does not immediately enforce a right under the Contract, this does not mean that we have waived that right.

A waiver will only apply to the particular circumstances for which it is given.

24. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it valid and enforceable where possible.

If modification is not possible, the affected provision will be treated as deleted.

The remaining provisions will continue in effect.

25. Third-Party Rights

Unless expressly stated otherwise, no person other than GVS and the Customer has any right to enforce a term of the Contract under the Contracts (Rights of Third Parties) Act 1999.

26. Entire Agreement

The Contract constitutes the entire agreement between GVS and the Customer in relation to the relevant sale and supersedes previous discussions, correspondence or representations relating to that sale, except where expressly incorporated into the Contract.

Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

27. Changes to These Terms

We may update these Terms from time to time.

The Terms applicable to a particular Contract will normally be those in force when the Customer places the relevant order, unless otherwise agreed in writing.

28. Governing Law and Jurisdiction

These Terms and each Contract between GVS and the Customer are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over disputes arising out of or in connection with these Terms or a Contract, unless otherwise agreed in writing.

29. Contact Details

Questions concerning an order, these Terms, returns, warranties or Goods should be directed to Gutter Vacuum Systems Ltd using the contact details published on our Website.

Our return address, unless we provide alternative instructions, is:

Gutter Vacuum Systems Ltd
2 Mill Cottage
Billingford Road
North Elmham
Norfolk
NR20 5HN
United Kingdom

Please quote your order number when contacting us about an existing order.