Warranty, Servicing & Support

Clear help with faults, servicing, troubleshooting, manuals and spare parts.

Report an issue, prepare the right details, work through safe basic checks and find the right aftercare support for your equipment.

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How GVS Can Help

Choose what you need help with. Specialist guides handle parts and delivery questions, while product faults and servicing start with the GVS team.

Need A Gutter Vacuum Head Serviced?

For supported GVS gutter vacuum heads, view the dedicated servicing and repair options before sending equipment or purchasing labour.

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Prepare Your Support Case

What To Send For Faster Support

Clear information helps the team identify the equipment, understand the fault and avoid unnecessary back-and-forth.

Safety First

If equipment appears damaged or unsafe, stop using it and contact GVS before carrying out further checks.

  1. Step 1

    Order Details

    Include the order number, purchase name, checkout email and approximate purchase date where available.

  2. Step 2

    Equipment Details

    Give the product or machine model, identifying label or serial information where relevant, plus the existing hose, pole, fitting or accessory setup.

  3. Step 3

    Photos Or Video

    Send clear images of the equipment, label, fitting, damaged area or other part of the setup that helps show the issue.

  4. Step 4

    Describe What Happened

    Explain when the issue started, what changed, any safe checks already completed and whether the equipment is still in use.

Support Assessment

How GVS Reviews A Support Case

GVS reviews the specific product, issue and information provided, then guides you towards the most appropriate troubleshooting, servicing, spare-parts or warranty next step.

Product-Specific Assessment

The next step depends on the specific product, issue, condition, purchase information and evidence available.

Servicing & Parts Support

Where servicing or replacement parts may help, GVS can check the issue, compatibility and parts availability before advising the next step.

Warranty Support Where Relevant

Warranty terms can vary by product. If a warranty or supplier/manufacturer assessment is relevant, GVS can explain what information or action is needed next.

This is a practical support guide, not the full warranty or consumer-rights wording. Product-specific terms and formal policy information should be checked where applicable.

Basic Checks

Common Checks Before Contacting Support

Start with simple visible checks only. These steps can help identify common setup, blockage or compatibility issues before you contact the team.

Stop If Anything Looks Unsafe

If equipment appears damaged or unsafe, stop using it and contact GVS. Do not dismantle electrical or mechanical components simply to continue troubleshooting.

VacuumLoss Of Suction
  • Check the filter condition and whether the drum needs emptying.
  • Check the drum seal and visible cuff connections are seated correctly.
  • Check the hose and cleaning tool for obvious blockages.
Hose & FittingsHose Or Fitting Issue
  • Check the hose diameter, cuff style and connector type against the existing setup.
  • Look for visible splits, wear or loose connections.
  • Before replacing a part, confirm the fitting standard and compatible system where relevant.
PolesPole Or Clamp Issue
  • Check for visible damage to the pole section or clamp.
  • Remove visible dirt or debris around the clamp area without dismantling the pole system.
  • Confirm the replacement part matches the correct pole family before ordering.
Camera KitCamera Or Monitor Issue
  • Check the normal charging state, bracket, cable and accessible connections.
  • Confirm the camera, monitor, battery or replacement part matches the kit version.
  • Use the relevant manual for product-specific checks before attempting anything beyond normal user access.

Still Not Resolved?

Check the relevant manual for product-specific guidance, or use the compatibility guide when you need a replacement hose, fitting, filter, pole component or accessory.

Manuals & Downloads Spare Parts Guide

Warranty, Servicing & Support FAQs

Who should I contact if something goes wrong?

Use the contact page and include your order number, product name, photos or video and a short issue summary.
What information should I provide for warranty support?

Provide your order number, product model, purchase details, photos or video, when the issue started and what checks you have completed.
Are spare parts available?

Many spare parts, fittings, filters, hoses and accessories may be available. Check compatibility before ordering, especially for machine-specific parts.
Can GVS help with troubleshooting?

Yes. GVS can help with practical troubleshooting for machine setup, suction issues, filters, hose fittings, poles, cameras and accessories where suitable.
Are machines serviceable?

Some machines and components may be serviceable depending on the issue, condition, parts availability and safety considerations. Ask GVS before attempting any repair.
How is warranty support assessed?

Warranty support is assessed against the specific product, issue, purchase information and applicable terms. Send GVS the details and evidence you have so the team can explain the next step.

Need Help?

Need Warranty, Servicing Or Troubleshooting Help?

Speak to the team about an existing product, fault or servicing question.

Send the product, issue and order details so the team can review the situation and guide the next step.

Contact Product Support Call 01603 905501

Have your order number, equipment details and photos ready where possible.

Existing Product SupportHelp with faults, servicing and the next step after purchase.
Send Photos If UsefulImages of labels, fittings or visible damage can help identify the issue.
Check Parts Before OrderingCompatibility can be checked where replacement parts are not universal.

Related Guides

Related Support Pages

Use the dedicated technical, compatibility and order-support pages when your question belongs there.

Technical Help

Manuals & Downloads

Find product manuals, instructions and technical documents for supported equipment.

Browse Manuals
Compatibility Help

Spare Parts & Compatibility Guide

Identify replacement parts using machine, part-type and fitting guidance.

Find Compatible Parts
Order Support

Delivery & Returns

Find practical guidance for delivery, returns, damaged, missing or incorrect orders.

View Delivery & Returns