Refund policy

        Returns - Business Customers

        Need to Return Something? Start Here

        Gutter Vacuum Systems Ltd supplies goods through this website on a business-to-business (B2B) basis.

        By placing an order, you confirm that you are purchasing the goods for business, trade or professional purposes and not for personal consumer use.

        Unwanted Goods

        Business customers do not have an automatic right to return goods simply because they have changed their mind or no longer require them.

        However, GVS may agree, at its discretion, to accept an unwanted item for return.

        Requests to return unwanted goods must be made within 7 days of delivery.

        Do not send goods back without contacting us first.

        Where we agree to accept an unwanted return:

        • the goods must be unused and in a resaleable condition;

        • all components and accessories originally supplied must be included;

        • original packaging should be included where applicable;

        • the customer is responsible for the cost of return carriage;

        • the customer remains responsible for the goods until they are received by GVS; and

        • a 25% restocking charge may apply to larger items or orders such as equipment shipped on a pallet (larger gutter vacuum systems packages, pressure washers, generators, business packages), where confirmed before the return is authorised.

        How to Request a Return

        1. Contact GVS

        Send us your order number, product name and the reason you would like to return the item.

        2. Provide the Details

        Tell us whether the item is unwanted, damaged, faulty, incorrect or incomplete. Please provide photographs or video where appropriate.

        3. Wait for Return Authorisation

        We will confirm whether the return is authorised and provide the appropriate return address and any relevant packaging or handling instructions.

        4. Package the Goods Securely

        Package authorised returns appropriately and retain proof of postage or courier collection.

        Do not return goods until you have received return instructions from GVS.

        Damaged, Missing or Incorrect Orders

        Please inspect your order promptly after delivery.

        If your order arrives damaged, contains an incorrect item or appears to be missing an item, please contact GVS within 7 days of delivery wherever reasonably possible.

        Please:

        • keep the packaging;

        • take clear photographs of the parcel, labels and any damage;

        • do not use equipment that appears damaged or unsafe; and

        • send us your order number and details of the problem.

        Where GVS is responsible for an incorrect, damaged or incomplete delivery, we will determine the appropriate remedy, which may include replacement, collection, repair, credit or refund.

        Faulty Products

        If you believe a product is faulty, please contact GVS before returning it.

        We may ask for photographs, video, serial numbers or reasonable diagnostic information so that we can identify the problem.

        Please see our Warranty, Servicing & Support information for further guidance.

        Full Return Terms

        This page provides practical guidance for deliveries and returns.

        Full return eligibility, return costs, restocking charges, exclusions, refunds and other contractual terms are contained in our Refund & Returns Policy and Terms & Conditions of Sale.