Refund policy

RETURNS

If there are shortages or damages to the Goods you receive which have occurred whilst in transit, or there is any other error with your order (such as you have received the wrong product), you must notify us within 7 days of receipt of your delivery (the ‘Inspection Period’), giving us full details of any such shortages, damages or errors with the Goods or your order. You must promptly return any damaged Goods or Goods received in error to us together with all packaging. We will reimburse you for the postage costs incurred in returning such Goods. Where we accept that there has been damage in transit, a shortage or an error in the Goods despatched, we shall make up any shortfall, error or damage to your order free of charge as soon as reasonably possible. After the Inspection Period has expired, you will be deemed to have accepted the Goods and any attempt to return the Goods after this time pursuant to this Clause 7.1 will be rejected by us.

If during the Inspection Period, the Goods are found to be defective, you must inform us within the Inspection Period of such defect. We will arrange for collection of such Goods or ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will in consultation with you:

Replace the Goods; or

Repair the Goods; or

Provide you with a full refund for those defective Goods.

The remedies set out in this clause are your sole and exclusive remedies against us in respect of any claims arising out of, or in connection with this clause. Any claims that the Goods are defective after the Inspection Period has expired will be dealt with in accordance with Clause 10 (Guarantee).

All Goods should be returned to Gutter Vacuum Systems Ltd 2 Mill Cottage, Billingford Road, North Elmham, Dereham, Norfolk, NR20 5HN

 In all cases where the Goods are returned, they must be returned with their original packaging and in resalable condition. You must also quote the delivery note number.

ORDER CANCELLATION

 If you purchase Goods from us via the Site and you are a UK/EU consumer, you are able to cancel your order with us for any reason or no reason at all within fourteen (14) days following receipt of your Goods by providing us with notice. Your rights of cancellation will not apply where you have (i) purchased software from us which is sealed and unused and the seal to that software has now been broken; or (ii) you have used or have successfully downloaded the content of that software; or (iii) the Goods have been customised for you by us at your request.

Your rights of cancellation are in addition to your other rights of cancellation set out in these Conditions. Goods should be returned to us as soon as reasonably practicable but in no event later than seven (7) days after your notification to us that you wish to cancel your order. Goods should be returned to us undamaged and with their original packaging. We will refund the purchase price only (excluding any outgoing delivery costs and £25 restock fee for larger items/orders). The product(s) should be returned to our address (Clause 7.4)  in an unused, unopened and resaleable condition. The return of the order should include undamaged product packaging, complete with all items issued.  Any return shipping will be at your cost, or we will arrange collection with the delivery cost invoiced.

We will NOT ACCEPT a return on an item that has visibly been used or with any missing components or damaged packaging. These guarantees are in addition to your statutory rights, which remain unaffected.

 If you purchase Goods from us acting in the course of business the above rights of cancellation do not apply to you. In this event and subject to your other rights of cancellation set out in these Conditions, cancellation of your order or the return of any Goods (which are not subject to Clauses 7.1 and 7.2 above) may only be accepted after prior agreement with us. On no account can cancellation be accepted for items ordered specially by us on your behalf.

GUARANTEE/WARRANTY

Unless otherwise specified and subject to Clauses 10.2 and 10.3, we warrant that the Goods will be free from material defects in design, materials or workmanship for a period of either twelve (12) months from the date of despatch of the Goods (the “Guarantee Period”).

The guarantee in Clause 10.1 is given provided that:

We are promptly notified upon discovery by you that the Goods are defective due to faulty materials or workmanship;

Any defects in the Goods are found within the Guarantee Period and are returned to us suitably packed, carriage prepaid and accompanied with proof of purchase (delivery note or invoice) together with details of the nature of the defect; and

Examination by us of the Goods in question confirms that the alleged defect has not been caused by misuse, neglect, method of storage, faulty installation, handling, testing or repair, by alteration or accident or by any other cause listed below.

We are not liable under this guarantee as follows: –

If the total price for the Goods has not been paid by the Due Date; or

For any defect arising from: –

Fair wear and tear, wilful damage, negligence, misuse, abuse, repair of the Goods without our approval;

Any use of or dealing with the Goods in a manner which could not reasonably be expected having regard to their normal purpose;

Any use of or dealing with the Goods in conjunction with any other item where such item causes or gives rise to the alleged defect; or

Any use of the Goods which is not in accordance with the manufacturer’s operating or user instructions or from any failure to service or maintain the Goods in accordance with the manufacturer’s instructions.

The guarantee shall not be affected by and no obligation or liability shall result from providing technical advice or service in connection with your order for the Goods.

Our liability under the guarantee detailed in this Clause 10 shall be limited to replacing, repairing or issuing credits at our option for any Goods returned within the Guarantee Period.

Consumable items which include hoses, nozzles, lances, jets and fittings, filters are excluded from warranty coverage, as they are subject to normal wear and tear.