Qualifying Orders £100+
Free standard delivery
Qualifying mainland UK orders of £100 inc VAT or more receive free standard delivery.
Delivery & Returns FAQs
How much is delivery?
Qualifying mainland UK orders of £100 inc VAT or more receive free standard delivery. For orders below that threshold, the available delivery charge is shown at checkout. Long, heavy, remote or non-mainland orders may need a different service or quote.
How long does delivery take?
Allow up to 7 working days after payment unless a different arrangement is confirmed. Timing depends on the products, delivery method and destination. Contact GVS before ordering if you have a fixed deadline.
How are long poles or large systems delivered?
Long poles, bulky systems and palletised goods may travel by long-item courier or pallet service and can arrive separately from smaller parcels. A signature or all-day delivery window may apply.
Do you deliver outside mainland UK?
Some Highlands, Islands, Northern Ireland and other destinations may require a delivery quote or different service. Contact GVS with the delivery postcode and the products required so availability and carriage can be checked.
What should I do if my order arrives damaged or incorrect?
Keep the packaging where possible, take clear photos of the parcel label, packaging and problem, do not use equipment that appears unsafe, and contact GVS promptly with your order number.
How do I start a return?
Contact GVS with your order number, product name and reason for return so the team can provide the appropriate return address and handling guidance. Full eligibility, costs and refund terms are set out in the Refund Policy.